Response from americanfloormats.com
Thanks for writing us (though we wish we knew who you are so we could help you more directly)! Some of our mats that are manufactured to order (ie, not inventoried and ready to ship out) may have a restocking fee associated with them, though if a customer is interested in another product we can often work with them to get this reduced or waived. Feel free to contact us directly so that we can better understand the full situation and find a way to help you out. Thanks!