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Br M. 25 days ago
Verified Purchase
No longer phone support
I had good support for my return, by e-mail; however, there were some questions about the product (battery) and the way it fit (or didn't) my computer (all correct part numbers) and it would have been much more satisfactory if I could have spoken with a person, rather than converse through e-mail. I understand it is more expensive for you to provide this service, but it would have helped (AND it is not clear on your website, nor on the phone line that telephone support is no longer offered; in fact the phone simply said the support line is not available at this time, please leave a message.)