Mark J. 9 days ago
Banggood 2 days ago
Dear Mark J. ,
Thank you for choosing Banggood and sorry for your any inconvenience came up with the product about the order 44781840.
Usually, we ask the customer to sent pictures or videos to check the product problem details, because sometimes we can't figure out what the real issues customers' met from the description, but we are still trying our best to issue this as soon as possible, and please accept our sincere apology to you about the item and we highly appreciate your kindly understanding.
About the customer service Red zhu, we had feedback the problem to our manager and we will check the problem of this, also we had contact you later and issue you a refund of the problem, do you satisfy with the solution? if you are not satisfy with our solution, please feel free to contact us. We will do our best to help you. http://www.banggood.com/Contact-Us_hi111
Thanks for your understanding and hope you can have a nice day.