4.5 stars on 4,394 reviews
Site Reviews Products Questions About
Mark J. 9 days ago
Do not use BANGGOOD They will take your MONEY
I have ordered AA 1000mah x 4 Rechargeable Battery But I have received AAA 400mah.

The Item I received is completely different from my order and Can not be used, so I have used banggoodcom/Contact-Us_hi111 To inform you About the issue Before 26 days on 18-Apr-2017. For your reference OrderID:44781840

Your Email Agent "Red Zhu" replies and I Provide here Shipping Bag image, Item image and Sku Bar-code Image. Proof Of email : prntscr. com/j3qah7

After that there was no reply from you for next 4 days and I send you several email during this time to Get Update.

On the Fifth day I got reply from "Red Zhu" that she did not received any images and asked to send again : prntscr com/j3qbcc

I send the Images again and after 2 days he replies back, "Yes, we can see that you have received your parcel now, what's the problem here?" Img : prntscr com/j3qcao. LOL 8 days were wasted in this Torture and now after 8 days your agent ask what Is the Problem!

I reply her back saying I have received Wrong Item, check Images i provided in previous and She reply's back that She can not see any Image! Email Img: prntscr com/j3qdh8

This is Real torture and Wast of time. I already provided all Info twice and Your email Agent Conforms she received it and After 2 Days the same agent "Red Zhu" Says she has not received any Item and ask to send them again. 10 Days have Passed during this Process.

For the Third time I Send all the Information again and there was no reply from your end for next 3 days. img : prntscr com/j3qfsc

Got reply on the Forth Day and she replys that She can not see images and asked me to Upload on youtube or some other Place. This is High of Bad Service : prntscr com/j3qgdm

I upload the images online and provide the link and I get reply and she ask me to Send me new image of the Item in box lol : prntscr com/j3qh5s

After providing the Image of Item with Box, I got an email from her asking me to provide Video of the Item. img : prntscr com/j3qi8r

You can she the Agent is Just wasting time by asking the same thing again and again which is also a torture and wast of time.

Around 28 days have Passed and I have not received any solution from your end. I have Provided all info you asked and came on all of your torture but still there is No reply from your agent from last 12 days.
Review Comments
Banggood 2 days ago
Dear Mark J. ,

Thank you for choosing Banggood and sorry for your any inconvenience came up with the product about the order 44781840.

Usually, we ask the customer to sent pictures or videos to check the product problem details, because sometimes we can't figure out what the real issues customers' met from the description, but we are still trying our best to issue this as soon as possible, and please accept our sincere apology to you about the item and we highly appreciate your kindly understanding.

About the customer service Red zhu, we had feedback the problem to our manager and we will check the problem of this, also we had contact you later and issue you a refund of the problem, do you satisfy with the solution? if you are not satisfy with our solution, please feel free to contact us. We will do our best to help you. 

Thanks for your understanding and hope you can have a nice day.

Best regards,
Banggood Team
     |        Reply

Is this your site? Claim it now to respond to reviews, add widgets to your website, and more.