4 stars on 31 reviews
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Paulette C. 151 days ago
Verified Purchase
Rude, obnoxious company
The staff are rude and obnoxious. They want people to provide them with proof of address despite being paid by debit card; when I informed them my partner pays the bills so I was unable to provide an utility bill. I received several abusive emails. One email stated that I was making a fraudulent purchase - I was fuming. After contacting my bank I was given a full refund. I really hope this company’s fails. They have no customer service skills and are full of it. The most rubbish company I have ever, ever experienced!!!!!!!!!
Response from wiggit.co.uk
Dear Paulette,

We're sorry that you are disappointed in us not being able to supply you with your items. Our policy of validating first time purchases made with a card is stated in the banner at check out. All clients have the option of checking out via PayPal and using their PayPal balance to pay if they prefer not to provide validation.

In your case, you made a purchase for several items. It was your first order and you paid for by card. You preferred not to provide us any type of letter (not just a utility bill) with your name and address and so, we cancelled your order and refunded you your money as we could not verify the buyer.

We are the ones that refunded the transaction, not your bank. We are glad that you received the funds.

As we explained at the time, sometimes a transaction is flagged as suspicious by the software that we use and if we do not have further clarification, we cannot proceed.

Though you may not like our request, we do not send abusive emails.