3 stars on 5 reviews
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Ashanti J. 14 days ago
Awful experience
I am not reviewing the products as I never received them. I am reviewing my experience with the store. I placed an order with this store because their website said they would deliver between 2 to 4 business days. I made an appointment with my hairdresser, keeping this timeframe in mind. 5 days later, my order was still "processing." I wrote to them to inquire about the order of the status, they tell me it is a large order they will have it ready by the end of the week and it is Monday. Mind you, I ordered 3 bundles of hair (not even custom) that they say they have in stock. I cannot wait until the end of the week to do my hair because well, I have other important things that are already pre-scheduled. I ask them to cancel the order. They tell me I have to pay a 20% cancelation fee. They send me a link to their cancelation policy which does not address orders that they cannot deliver on time. I point this out to the customer service agent I have been chatting with. He/she pretends like they did not read my comment and tell me they will send me a cancelation form that I have to sign so they can charge me the 20% cancelation fee and that they will work on improving. My order was a total of $482.97 so they will be charging me about $97 for an order that they could not deliver on time. I would not mind paying this if I were canceling because I changed my mind about purchasing. I do not like giving my money to crooks. Take my $97 today and miss out on the thousands that I spend a year on buying hair.
Response from
Like many companies , we reserve the rights to our policies. However there was some miscommunication here. As you were not charged anything. We will however work more effectively to put forth more transparency when a customer request Keratin TIP Hair transit time frame .We welcome all customers to always inquire any concerns prior to ordering. We thank you for your business.