Completely missed the window
Response from order.mattressdisposalplus.com
I want to sincerely apologize for the service issue you experienced. We strive for on time pickup every time. However, due to unforeseen circumstances our drivers can run behind schedule. Regardless, we would love to make this situation right. Due to limited information on your user name for the review, I'm unable to look up your booking to retrieve your contact information. If you would, please email us at firstname.lastname@example.org and reference this review. We will work something out to make this situation right.