4 stars on 283 reviews
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DA F. 379 days ago
Verified Purchase
Completely missed the window
Booked them to haul away a mattress for me. Paid extra for a time window of 8am-noon. Not only did they miss that window, they never called to communicate that issue. I didn't find out they'd miss the window until I call around 12:30 (after they already missed). They told me they'd be there within an hour and missed that time as well. Didn't show until 2:30pm, 2-1/2 hours after the window and after I had been sitting around waiting for them for 6-1/2 hours. There was little concern given to missing the window from customer service and a paltry $16 discount was offered. The 2-1/2 hours alone was worth far more than $16 to me let alone the 6-1/2 hours. I would never recommend them and will never use them again.
Response from order.mattressdisposalplus.com
Hi Da,

I want to sincerely apologize for the service issue you experienced. We strive for on time pickup every time. However, due to unforeseen circumstances our drivers can run behind schedule. Regardless, we would love to make this situation right. Due to limited information on your user name for the review, I'm unable to look up your booking to retrieve your contact information. If you would, please email us at support@mattressdisposalplus.com and reference this review. We will work something out to make this situation right.

Thank you!