Response from downlitebedding.com
Hello Judy! We are sorry to hear the comforter you purchased failed to meet your expectations. Most comforters will gradually soften over time, either with use (body oils, etc) or through laundering. Of course, you are more than welcome to return the item for a full refund. Please contact us if we can be of further assistance, or if you would like to discuss other comforter options. Our apologies for any inconvenience this may have caused!