4.5 stars on 79 reviews
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Veronika V. 9 days ago
Verified Purchase
Great variety of products poor website
I love this store for a wide range of organic and natural products which can’t be found anywhere else. However, I’m giving it 4 stars as shopping experience could be improved:
*The layout of the site doesn’t look professional and is quite complicated
*There are far too many sections and categories and many of them do not represent the items you were looking for
*The brand directory should be organised alphabetically by first letter as it’s just too many of them and makes it difficult to search for a particular one. Also, when choosing a particular brand it shows all types of products without any way to choose a particular one (e.g shampoo), so you end up going through sometimes as many as 7 pages to find what you were looking for
*The Signup and the Newsletter categories maybe should be at the bottom of the page? Doesn’t make any sense to have them at the top with product categories.
Overall, I will continue to buy on this site as the products are great and delivery fast and efficient. However, I feel they should work on their website as it seems a bit mickey- mouse and could put off other people from shopping there.
Response from e-naturalproducts.co.uk
Thanks a lot for your comment, it was very helpful, we wanted to make some changes to the website, we moved recently to new theme and everything needs to be set up now by customization what might take a time for some sections, we have made some amendments today,but for some things and issues we still need a bit more time to make the site easier for users! We promise to work on it!:-)