4 stars on 36 reviews
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Brianna R. 141 days ago
Verified Purchase
Poor substitute for out of stock item
I normally love ordering from onlinemedicalsupply... this time not so much. The abdominal binders showed available on their website, but it was not, and I was sent a substitution that was similar, but 2 sizes too small... totally unacceptable. I notified the company about the issue and received a fast response letting me know they would send me a return label via email, responding that was fine. Two days later still no label, so I contact them again, I had the label the following day. I do not shop online much, and if I was advised I could arrange a home pick up, I missed it and had to go out of my way to find a shipping store who took FedEx . Once returned the refund was fast.... still not happy that their website does not list out of stock items... luckily I found another source to purchase my binder but at a slightly higher time I order I will make sure what I want is in stock.