4.5 stars on 71 reviews
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Suzanne M. 12 days ago
Verified Purchase
Frustrated As hell!!!
Ordered a part from you... finally got it.. after numerously going over the part number and what the part was for.. needless to say it was the wrong part... not only that but the part I paid for was close to $20 and was for a sand filter.. the part you sent was $4.99 and was for a heater the part numbers were not even remotely close. The only reason I gave you 2 stars was because when I called the plaistow store the woman was extremely helpful and told me she would try to find out what happened and see if she could locate a part for me. Well she found me the part....but... after taking the day off work to be home to receive the package and fix My filter and get my pool running...I didn't have time to wait any longer.. Sooooooo I drove to Derry NH to pick the part up myself. Needless to say after all the aggravation I was beyond frustrated!!! Not A great experience!!! But I have gone to your store for years and since using Enjoy on my pool its just easier...I try not to let one really bad experience make my decisions for me...I have since purchased another part from your store, my Enjoy and a new pool vacuum...I hope to continue with no more incidents!!!