4 stars on 4,523 reviews
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Jasmeen S. 122 days ago
Verified Purchase
Delivery process
The item purchased was perfect for what we needed but the process of receiving it was very unorganized. On the website it states that if you put in an order before a certain time you get same day delivery. I placed the order before the time stated and I was told before confirming the order I will not be receiving the package for a few days which confused me. The other option was you can pick up the item at a nearby warehouse in order to get it the same day. I chose that option as the item was needed promptly. After placing the order I waited a few hours before calling the warehouse to see when I can pick up the order and was told I would have to wait until tomorrow. I explained to them what I had already reviewed on the website and I was told they were not in charge of that and I would have to contact someone else. The next day I called at 9 am to see if I could pick it up and they said it will be ready in the afternoon. I left work mid-day to pick up the item. It was a bit of a hassle and I suggest that the website gets updated with the correct delivery information.