3.5 stars on 8 reviews
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Tracey M. 11 days ago
Verified Purchase
Product unavailable however alternative offered
The item I had selected became unavailable so I was personally contacted via phone and offered other options - this certainly is an excellent step to gain customers with repeat business.
My only ‘criticism ‘ is that the businesses information technology should really reflect the current stock levels etc . Due to the product not being available then the phone call shipping of an alternative was delayed also
I would use the site again , however with caution not to buy something I really needed within the listed shipping times.
Response from
Hi Tracey thank you so much for your valuable feedback and giving us the opportunity to explain why this happened with regards to us running out of stock. As you would have noticed we were selling these Babyland nappies at well below cost price so what happened is our sale went viral overnight which we didn't expect it would to that sort of level. We sell our products on many online platforms and also into stores so sometimes but very rarely its hard for us to keep our stock quantities up to date especially when this went viral overnight. We did change the quantities first thing in the morning however there were some customers that did miss out and I am sincerely sorry that it was yourself as it definitely wasn't our intention to provide you this sort of customer service. Please rest assured that in the future this won't happen as we have now sold out of our Babyland and have plenty of stock of the rest of our amazing quality brand of Luvme bamboo eco baby range. In regards to the delay of shipping that would have been due to the back log of unexpected orders that we received so please know this won't happen again in the future either. We are a family business and our customers are our top priority so please do give us another chance to exceed your customer service experience. Kind regards Kendall Co-founder & ECO Mum to 3 beautiful girls