thedecalhouse.com
  
2.5 stars on 334 reviews
Site Reviews Products Questions About
Ka P. 14 days ago
Feeling scammed. They should get “0” Stars...
If I could leave “0” Stars, I would. STILL waiting on the order placed Dec 9. These were supposed to be Christmas presents. I wasn’t aware that the items were shipping from China. I ordered 4 decals (2 for our daughter and 2 for our son) on Dec 9 and STILL have not received anything from this order. I researched The Decal House on Amazon and it says shipping is from the US. Clearly, this is incorrect. Customer service is HORRIBLE!! I’ve reached out numerous times and have’t gotten a response. I paid through PayPal and will be requesting a refund and filing a claim if possible. I will also attempt to leave this feedback on Amazon so others aren’t scammed. Way to disappoint a couple of kids as well as the parents. So disappointed in the entire process.
Helpful0
Response from thedecalhouse.com
We're so sorry to hear about this. Please contact our support team with your order number so we can immediately look into this for you . Thank you for your message Ka.
Review Comments
Ka P. Reviewer 14 days ago
And please don’t reply with “reach out to our support team”, as I already have...on numerous occasions and have gotten a response only once, with the first email asking where my items were. So sick of poor customer service...😡
     |        Reply