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32 days ago
Don't purchase from "The Gothic Stuff" online stop
So far they've done just about everything wrong. I made an order on Feb 6th. Money was taken out of my bank account right after my order was made. I received a confirmation email. Even though it says this on their website:
"For USA orders most of the items would usually take 7-20 business days, however sometimes due to high demand of and the busy season, please allow 15-45 business days for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
On that rare occasion that your item goes missing or shows up late don't worry! All you need to do is contact us at email@example.com and we will reply in 24 hours. We pride ourselves on customer satisfactions, any issues we fix asap."
...on Feb. 25th, 19 days after I made my order, I received an email saying my order was ready to be shipped and I was provided a tracking number. SINCE THAT DAY, the USPS site still says this about my order:
"Status: Label Created, not yet in system
A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon. "
So I kept checking to see when it would arrive, and finally on March 7th and 10th I wrote support a few emails and asked what is going on. NO REPLY. It is now March 20th.
I cannot believe they actually say " We pride ourselves on customer satisfactions, any issues we fix asap" on the site.
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