Poorly maintained instrument
Response from ethnicmusical.com
We are happy you have received the oud and that you like it's sound. Regarding your concerns, it is not common to oil ouds so we don't do so. Our international customers appreciate our 100% safe packages, and great treated instrument. Each Oud is being checked and examined carefully prior to shipping. As the instrument you have bought makes a long way from Syria, it is only plausible to have tiny dents. I'm sorry if it was not clear. However, we are dealing very special, fragile and unique musical instruments. Not guitar and pianos. With this being said, we are happy you like your instrument, and enjoyed fast, professional and swift customer service. By the way, we also gave you free padded case - did you notice?