ethnicmusical.com
  
4 stars on 22 reviews
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Martin V. 28 days ago
Verified Purchase
Poorly maintained instrument
The oud arrived badly packed but in one piece. The wood was very dry and the fretboard needed oil very urgently. Two pegs were different from the others. There were wood chips in the oud. The instrument had some slight scratches and traces of playing. All points, which the salesman could have done much better and of which he also did not communicate anything before the purchase.
Two stars anyway. One for good advice and one for the oud of Mansor Hidar. Sounds good and the price is probably reasonable.
Helpful0
Response from ethnicmusical.com
Hello Michael,
We are happy you have received the oud and that you like it's sound. Regarding your concerns, it is not common to oil ouds so we don't do so. Our international customers appreciate our 100% safe packages, and great treated instrument. Each Oud is being checked and examined carefully prior to shipping. As the instrument you have bought makes a long way from Syria, it is only plausible to have tiny dents. I'm sorry if it was not clear. However, we are dealing very special, fragile and unique musical instruments. Not guitar and pianos. With this being said, we are happy you like your instrument, and enjoyed fast, professional and swift customer service. By the way, we also gave you free padded case - did you notice?
Best regards,
Daniel