4.5 stars on 1,391 reviews
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David J. 112 days ago
Don't be fooled by "Free Shipping"
False advertising on their website - it clearly spells out that you get free shipping for orders over $100. I chose this store over others because of the free shipping, and my cart explicitly indicated throughout the checkout process that it would be free. Once I'd actually placed the order, only then was I contacted and informed that my order total was not going to be correct, and that I'd have to pay freight charges for shipping.
Response from

We're sorry if you thought any part of the purchase was not up front & clear: we have a boldfaced note on the webpage of the product you purchased stating that we contact all customers with a freight quote before we charge the credit card or proceed in any way. Also, the order confirmation sent to you via email states that shipping is "To Be Determined". I see that Albert not only matched, but severely undercut the pricing of our competitor's product. Since the rubber flooring weighed hundreds on this order, it's too heavy to ship via UPS and thus the reason we used a trucking service to make the delivery. We work with 22 freight truck carriers to get the best price for the given location, destination type, delivery time, weight & other factors and then always pass on our actual cost of the shipping without ever marking it up. Furthermore, we're always happy to use our customer's preferred carrier and/or provide weight & dimensions for customers to double check for themselves.