4.5 stars on 4,403 reviews
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Digo G. 13 days ago
Worst Support ever, Email Agents cant even read
Have Ordered Headphone from your site and here is my order: #46446015

I have received the Item broken and It was dead on arrival, So I have followed your site rules and Send You an Email on 3/4/2018 with all the info required and Video attached with the email Which Clearly saws the headphone is not working. Snap of email : prntscr .com/j2nmlf

Your Email Support Agent "Red Zhu" ask me to send me Video the the faulty Item I received but I have already provided that in my first email and looks like Red Zhu is having some Sight Issues or is too Lazy to read emails.

After that I have send her more 4 emails with the same Information asked by him but again after 3 days I get reply saying "Some staffs are currently out of the office as Chinese Ching Ming Festival and we will be back on 8th April.Would you please wait for more one day?" Email snap : prntscr .com/j2no0h

Three days have passed and She cant check one email? any ways today is 9th April and I am yet to get any proper response from your end.

Its been total of 7 days I have been sending emails and there is no solution provided and at 2 reply I got from your end, I was asked to Provide the same info which I already provided on my first email.

You should Train your Email Agents with proper english and Remove such Lazy Agents who dont even read emails.

Support is the main Part of a Service and If we the buyers do not get Proper support from your end, then we will be forced to move to different sites with better support.
We all know there are several site like yours.

Note: Please do not give lame excuse about holidays, as holidays was only for 3 days and I contacted 7 days back and I got reply during holidays also, Just did not received any solution.
If holidays are so important for you then you should mention it on your site in big Letters that your Services will be closed for this and this days. As a professional You should At-least do this.
Review Comments
John R. Yesterday
they have the Worst Support i have ever seen on internet. There support wont reply after you provide all proof they ask for.
Wast your time and leave you waiting.
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Mark J. 10 days ago
I have also Faced the same Issue. Its been almost 1 month and they have not solved my issue.
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