Sad experience and it’s still pending...
Response from americanfloormats.com
Thanks for writing in. For custom designed floor mats we will always put together a design proof to show the customer what it looks like, how the colors mesh and to give an overall sizing/layout of the design on the mat. Depending on the complexity of the design the response time can vary slightly, but we get almost every design proof back within 24 HOURS if not less. If you didn't get your proof shortly after placing your order (or a design proof request) and it wasn't in a junk/spam folder, please contact us via email or phone and we'd be happy to look into it and get the proof turned around right away for you! At the end of the day, we want you to be excited about your mat and thrilled with your experience. Feel free to reach out to us at your convenience. Thanks!