4 stars on 42 reviews
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Nm W. 10 days ago
Verified Purchase
Overcharged Postage
I came across Wiggit during the week I was travelling so emailed to ask them to recommend what postage I should use to get the items I needed on time. They suggested the most expensive postage method which was £14.99 (their postage tiers are pretty ridiculous to be honest). Upon receiving the package I couldnt understand why they would charge so much because it was sent through a signed 1st Class Royal Mail service and the weight would have meant it would have cost about £5-6 at most, so too profit an additional £9-10 off a customer through over charging for postage is very disappointing and dishonest. Especially because they could have recommended I got the postage tier below which would have still covered the cost they would have paid to post the item. I emailed them to highlight the issue and they failed to resolve and I felt their response was very dismissive. Definately wont use or recommend them again to anyone.
Response from wiggit.co.uk
Our shipping options are a service, not just the cost of postage. Parcels are not processed or arrive to couriers by themselves. If, as in your case, you leave your purchase to the last minute and ask us, which shipping service will guarantee the arrival of your item in the time frame that you gave us, we will advise based on the timescales that you give.

Next Day & Express shipping services receive priority treatment and are processed ahead of existing orders, so they are charged at a premium rate.

You could have chosen the free shipping option, or the "Ship it Faster" options. No-one forced you to choose the option that you chose. No-one forced you to purchase from WIGgIT.

It is dishonest to ask and pay for express shipping service, receive the service that you asked for and then once you receive your item request a refund because you feel the price is excessive.

As we stated before, you are not paying just for the cost of postage, but also for the service that we provide.