4 stars on 489 reviews
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Jeff C. 135 days ago
Verified Purchase
Return Policy Makes it Cost Prohibitive
Pillows can be a tricky thing which is why I'm giving two stars instead of one. I bought 2 king sized pillows (5/95 down), but they didn't work for me. I could feel and hear the hard portions of the down feathers crackling under my head. I paid $90 but chose to return them. Their return policy is that the buyer pays for return shipping and handling. So $38 in return shipping costs I'm now waiting for a refund on my $90 purchase. I would have chosen a different pillow style and remained a customer if they had paid for return shipping. It's too risky to buy pillows in this manner.
Review Comments
Stefan H. Site Owner 133 days ago
We apologize for your dissatisfaction with your purchase, please contact us and we will try to help you 1-513-229-6327
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