Never buy a pillow online
Response from downlitebedding.com
We're so sorry to hear you didn't have a great experience. We'd love to make it right for you. Please reach out to our support and we'll do our best to rectify the situation. We agree that shipping costs are crazy for everyone involved and would like to get you a refund back on your out of pocket costs. We sell hundreds of pillows a day and hope this does not prevent you from buying online. We have product experts who can walk folks through which pillow will be perfect for them. Please call 1-866-931-3696.