Response from downlitebedding.com
We sincerely apologize that you had trouble receiving help with your return. We strive to answer all email inquiries within 24 hours, and are frequently applauded for our fast response time. We will issue you a full refund, and you may keep the pillow you purchased for the inconvenience. We sincerely apologize for any hardship this may have caused. Please let us know if we can be of further assistance!