Response from xeteor.com
Andrew - Thank you for your feedback. We're looking at the issue you brought to our attention to see if we can make it more clear. Our listed hours are M-F 9am - 5pm PST, but it was our pleasure to help you on the weekend. We are typically available 24/7 by email but prefer to under promise/over deliver. Happy to help anytime we can. Thanks again for your business!