Response from americanfloormats.com
Thanks for the note - we appreciate you reaching out to us. We're sorry to hear that you're mat isn't working for you given your carpet and pad thickness. We do carry two other gauges that are thicker and may be more appropriate given the total weight on the carpet (person and chair) as well as the thickness and type of carpet and pad on the floor. Regardless, your mat should lay flat in less than 24 hours (and, almost always, much quicker than that). If you're having issues with this, we'd like to know more so we can help out. Feel free to email/call us at your convenience so we can gather all the necessary info and find a better solution for you. Thanks!