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Lynn H. 141 days ago
Verified Purchase
Paid for product I never received
I never received my order, I placed my order December 12, my credit card was charged the same day, I have emailed, left messages over the past 2 weeks I am reporting this to my credit card company
Response from
First I apologize for the delay on your order, Dansco albums have been virtually impossible to find after we ran out the first 20 or so orders. It is my understanding (and please correct me if this is wrong) that everyone who is still waiting for one of the Statehood quarter sets was informed of the delay. We do have fresh albums in-house now and are doing everything we can to get them out the door as quickly as possible. I do know your order was on top of the stack because I personally saw it yesterday. Also, everyone that has had to wait due to the album shortage has been given a bonus in their package. I will make sure someone calls you directly tomorrow morning.