3.5 stars on 17 reviews
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Anonymous 134 days ago
Will not buy from lilac shade again
Absolute garbage. Customer service is somewhat descent because they respond fairly quickly. Ordered a product and selected my size. Once I received the product it was in a totally different size than what I had ordered. I sent pictures and emails explaining that the item I ordered needs to be in the size I requested otherwise it will NOT fit. They claimed that they do not carry the size I need.. so I argued why they would even put it on their website to begin with. They pretty much were trying to force me to order the same item but in a size closer to what I'm looking for. After months of emailing back and forth with customer support they provided me with a credit to use towards a different item which was upsetting because not only did I not find anything on their site I was interested in purchasing , but when I finally purchased a product for the sake of using the credit (because they would not refund my credit card) it took months to get to me. Will not buy again.