4 stars on 45 reviews
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Jason K. 29 days ago
Verified Purchase
Shipping is terrible. Won’t buy again.
Ordered three weeks ago and been sitting on CA since the 8th if Feb. Still won’t receive the for almost another week. Terrible shipping! Product is great as I have bought many sets of mats from exact mat, but this has been by far the worst in regards to shipping. Won’t be buying from exact mats anymore.
Response from exactmats.com
Hi Jason,

We're so sorry to hear this - especially since you love the product itself!

It looks like you're in Hawaii and chose the free shipping method. Our free shipping is sent through FedEx SmartPost currently, which utilizes the USPS for delivery.

We'll be the first to admit that this method is a tad slower than the upgraded shipping options, especially to Alaska and Hawaii, but it does allow us to offer free shipping to our customers, which we feel is really important. Of course, we do offer upgradable options should you need the order sooner.

It looks like this package was delivered successfully, but should you have any questions or concerns regarding this order, please contact us directly. Customer service is a top priority for us, and if there are any issues, we want to know so we can fix them! We also have an FAQ page, as well as shipping and returns pages on our website that explain a bit more about our company - including shipping. They can be viewed from the footer of the website.

In case you're interested, here's our shipping page: https://www.exactmats.com/pages/shipping-delivery

Once again, we're so sorry that you encountered an issue with the shipping method selected and we hope you'll give us another chance in the future.