What happened to their customer service
Response from americanfloormats.com
Thank you for sharing your experience with us. Our sales staff is trained to not simply take orders but to provide the pertinent product information and, more importantly, consultative assistance for anyone comparing products, needing samples or quotes, inquiring about specs or anything else. For someone to tell you to simply place the order online is uncalled for and we'd like to find out more so we can better look into this and rectify the situation. Please email firstname.lastname@example.org at your convenience with your order number so we can do more digging on our side. Thank you again for taking the time to write to us!