3.5 stars on 14 reviews
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Donna T. 21 days ago
Verified Purchase
Oticon Opn 1
We ordered our Oticon OPN1 minirite-t hearing aids on Feb 26. Today is April 2 and we just received and had our first fitting. So far we are very happy with the aids. Unfortunatly we have had several issues with the Hearstore Service. While they have been responsive to our request for information, there seems to be some managerial issues. When the order was placed we asked for a beige color. The person taking the order wrote down teracota which is a brown. This resulted in a 3 weeks backorder which was not explained to us until 3 weeks later when Brook said they had the Chroma Beige in stock. When we received this information we accepted the new color. A week later, we were in formed that they had shipped the silver ones instead of the chroma beige which we again accepted. A week later we found out that they shipped the aids with out receivers so another week went by. So here we are on April 2. We have asked also to purchase a Connect clip for the Octicons. We were told last week that it would be available. So far we have not received it. While the prices are great for the Octicons you will have to have a lot of patience with this company. Previous experience with Precise Hearing was effortless, Hearstore not so. But we did receive what we purchased.
Response from hearstore.com
Thank you for your feedback. We are so very sorry for the delays you experienced. We did have a supply issue with one manufacturer, which was unexpected at the time. We know that you not only want to receive high-quality hearing aids at a discount, but you want to receive them promptly. We are working feverishly to work through the supply issues and are making progress. We appreciate your patience and your business. We hope that those hearing aids provide years of great hearing!