2.5 stars on 13 reviews
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Bbb B. 116 days ago
Verified Purchase
Needed a specialty lock which was available on the website. Ordered 4 lock, although I only needed 2. Didn't have enough for the minimum order. Ordered two other different type of locks I didn't need to make the minumum order. Spent 70 dollars extra for 2 day shipping because I needed the original locks very quickly. Received a shipping notice that the locks had shipped. Two days later I recieved a notice saying that the original locks I needed were discontinued and no substitutions avaialable, but the two locks I didn't need had been shipped two dair air. I called to explain that I was not going to pay for the two locks I didn't need or the 70 dollars to ship them. On their request, I refused the delivery from UPS and they said they would refund the entire amount of the order but I was still apparently charged $20 according to my credit card statement. Just a disorganized mess.