3 stars on 6 reviews
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Nerissa B. 38 days ago
Company refuses refund despite promising it.
On 1/22/2018 I downloaded Win 7 Professional. Found out within minutes I needed home edition to get it to work to upgrade from my Vista Home Edition. Contacted their support and was told if I paid for home edition I'd get payment for original download (Win 7 Professional) back. Paid $32 for home edition and downloaded it. It installed fine so 5 stars for that. As of today, 3/15/2018 still have not been refunded the $35 paid for the Professional edition. This despite again contacting support about the issue on 3/1/2018, this time via email. Downgrading to 2 stars for poor customer service.

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