4 stars on 83 reviews
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Rex P. 22 days ago
Verified Purchase
Package labeling issue
Everything about the ordering, shipping and delivery were fine and as expected from a good online dealer. My only hesitation involved the packaging. It was well packed and double boxed, but a little concerning. I ordered a Baldwin left hand entry set, which is what the packing list showed. But the internal carton was for a right hand entry. The carton and internal wrapping had clearly been re-taped after the factory, so I opened it up to check the handles and found the internal handle was for a left entry...just like I ordered. At the end of the day, I got what I wanted, but not without unnecessary confusion and concern in the process.