2 stars on 186 reviews
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Darrell M. 252 days ago
Not to happy with the service I got
I bought 3, yes 3 Smok Mods, and I really liked the price!! Another thing I liked, I got a text from one of the salesman, because one of the colors I ordered , they didn't have. He was texting me to ask if I wanted a different color, since they were out of that color, or did I want to wait for it to come in. I gladly agreed to whatever color they had in stock.
One of the Mods I received , the battery indicator does not work, so I text the gentleman back, that had text me prior about the color. He told me to email the return department, So I email them, on a Friday, not expecting to hear anything over the weekend... but I did get a reply asking for order number. Well that was 5 days ago, and I haven't heard shit back! Sickens me when a company takes my money, sends me a bad product, which I know was not intentional , but blows me off when I ask for an exchange! I can tell you this, they won't get another chance to blow me off! There are plenty other companies sell same shit!
Response from ejuiceconnect.com
We take customer service issues very seriously and our order department works very hard to ensure the packages are shipped within 24 hours. We ALWAYS contact the customer when we unexpectedly run our of stock on an item to either offer a different choice or a refund. I am sorry your experience wasn't as expected. We are not responsible for manufacturer warranties. We do make exceptions when product is DOA, however, we do not know what happens to the product long after it is delivered. We do no know if it was dropped or mishandled and cannot issue refunds after a period of time.