4 stars on 5 reviews
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Doug F. 32 days ago
Verified Purchase
E-Move bike
We received the bike and just unpacked it. There were no instructions with the bike and not all the tools to put it together were included. I did get a small piece of paper on how to charge the battery, haven’t done that yet, the bike came with a headlight but the bracket was broken so I don’t know where the light would even go. Will try the bike out and write another review. Thank you.
Doug Francis
Response from electricbicycleusa.com
Hi, Doug. I am so sorry to hear your experience has been less than stellar. Please email photos of the broken bracket on the headlight to info@electricbicycleusa.com and we will send you a replacement. We are also sending you a gift for the inconvenience. Please feel free to contact us directly if you have any more issues and we will be more than happy to help.
Review Comments
Doug F. Reviewer 30 days ago
Hate to sound negative. My wife likes the color. I have two sets of keys but dont know what they are for and not sure how to turn the bike on. The battery IS charging, thats a positive note. If you could get me some instructions that would help. even if they were a download file.
Thanks again, looking forward to giving it a try.
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