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4 stars on 31 reviews
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18 days ago
Bad experience with Costbuys, poor return policy.
I purchased 6 jackets from Costbuys. Seems like they send you whatever size they have instead of sending you the size that you order. 4 jackets were the wrong size and the 5th jacket had a noticeable defect, which they offered me 50% refund (cost $90. $45 refund). I kept asking for a refund and their response:
-The shipping back to China is the customers responsibility and it could cost around $40 to ship back (even though this is their mistake).
-I can offer you a 50% refund back to your card and you can keep the jacket. Will that work? (I asked twice that I wanted a full refund, but they kept pushing me to take the 50% refund).
-Or else you loose $40 for shipping back and no jacket. ("Or else you loose" didn't sit so well with me. Sounds like a treat that they can push you around after they got your money.)
Their return policy is that I would get only credit to Costbuys even though they were the ones that screwed up my order. Why accept credit to a shitty site. I ended up filing a chargeback with my credit card.
I would never again buy from Costbuys nor would I recommend anyone to buy from them. Save your money, pay a little more and purchase elsewhere.