4.5 stars on 6 reviews
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Michael D. 10 days ago
Verified Purchase
What happen to customer service????
First, let me start by saying i really like the new and improved site over the previous one. The powders I receive from LL has always been good in my opinion. The customer service used to be good, but as of late, has fell below the standard I came to know from previous dealings. Before the new site launched, I had saved almost 3,000 points. After the new site launched, i was directed to modify my account by signing in using my full email instead of the prefix. My points did not carry over and I emailed the company about this a week ago. Yesterday, i called and left a voicemail. Today, I have yet to hear back. Very aggravated right now. I spend around $80 bucks every week with these people, but because of the lack of communication, i'm going to broaden my search for other vendors when i go to purchase more Kratom this week.

The customer service I had grown to know and admire was shown today. Matt, the owner, emailed me personally and explained what had happened. Thanks Matt.