4 stars on 3 reviews
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1 helpful rating
0 questions answered
126 days ago
Resolved - order stuck in processing
Revising my previous review as we have reached a point of resolution.
I placed an order and it fell through the cracks and took a very long time to resolve - I understand this is in large part due to what I believe to be technological growing pains the company has experienced with their email and website. Once I was able to reach them they were exceptionally apologetic and worked swiftly and generously in order to resolve the situation. Hopefully this is behind them as they continue to grow and do business.
My original review was a very dissatisfied 1 star rating. In time I will likely become a repeat customer and had my particular issue never occurred they would've received or 4 or 5 star rating with the expediency that they were eventually able to get my order filled. I would like to hope that my particular issue was an isolated event and not representative of what they are capable of.
Response from sexmachines.org
We're so sorry to hear you didn't have a great experience. Thank you for allowing us to resolve this matter for you and leaving us an updated review.
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