champersdirect.com
  
4 stars on 5 reviews
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Anonymous 13 days ago
Verified Purchase
Data Protection?
I sent a bottle of champagne anonymously. The recipient called Champersdirect and they identified me as the sender. This has caused me a lot of trouble.

I thought my data was protected. Clearly not. Or maybe champagne deliveries are excluded from the Data Protection Act.

Very, very unprofessional and I would not recommend using this company unless you are happy for your details to be given to anyone who asks them.
Helpful0
Response from champersdirect.com
Dear Anonymous,
We have been sending gifts for 15 years and frequently get calls from recipients who do not know who the sender is. Our staff are trained and will never confirm or deny the recipients guesswork. We are very sorry to see that in this case you feel we have provided your personal information and I can assure you this would not be the case. We have however reiterated to all staff the importance of this and that the only comment that can be made is “no comment”.

As you have not provided your details I am unable to investigate this further but should you wish to discuss in more detail then please contact us.