3.5 stars on 72 reviews
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Lauz G. 155 days ago
Verified Purchase
No replacement or refund for out of stock item
I was hoping to get a birthday present from Litlot, but was told a week after ordering that the item was out of stock.
I asked for a refund, as I only wanted the specific item I had ordered, but was told they cannot offer refunds, only a replacement item at a similar price.
I found an item at a similar price and said I’d be happy to settle for it, but heard nothing.
19 days later - after two reminder emails from myself, also missing the birthday in question - I was told “It looks like we were able to cancel your order after all.”
It’s now been a further 6 and a half weeks with numerous emails from me, and I’ve heard nothing.
No replacement item or refund offered.
Terrible service, would not recommend.