careful, shady business model.
Response from americanfloormats.com
We're sorry if you thought any part of the purchase was not up front & clear: we have a boldfaced note on the webpage of the product you purchased stating that we contact all customers with a freight quote before we charge the credit card or proceed in any way. Also, the order confirmation sent to you via email states that shipping is "To Be Determined". I see that Albert not only matched, but severely undercut the pricing of our competitor's product. Since the rubber flooring weighed 576 lbs on this order, it's too heavy to ship via UPS and thus the reason we used a trucking service to make the delivery. We work with 22 freight truck carriers to get the best price for the given location, destination type, delivery time, weight & other factors and then always pass on our actual cost of the shipping without ever marking it up. Furthermore, we're always happy to use our customer's preferred carrier and/or provide weight & dimensions for customers to double check for themselves.