americanfloormats.com
  
4.5 stars on 1,374 reviews
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Kirk N. 20 days ago
Verified Purchase
careful, shady business model.
website said free shipping. after order was place i received a phone call two days later. it was a salesman telling me what my freight cost would be and to read the fine print. i'm in the freight business and the cost they gave me was 3 times what it should have been. seems like a shady business model to me. i told them to cancel the order until they dropped their price to what my second best cost was. i should have gone with that company from the beginning.
Helpful0
Response from americanfloormats.com
Kirk,

We're sorry if you thought any part of the purchase was not up front & clear: we have a boldfaced note on the webpage of the product you purchased stating that we contact all customers with a freight quote before we charge the credit card or proceed in any way. Also, the order confirmation sent to you via email states that shipping is "To Be Determined". I see that Albert not only matched, but severely undercut the pricing of our competitor's product. Since the rubber flooring weighed 576 lbs on this order, it's too heavy to ship via UPS and thus the reason we used a trucking service to make the delivery. We work with 22 freight truck carriers to get the best price for the given location, destination type, delivery time, weight & other factors and then always pass on our actual cost of the shipping without ever marking it up. Furthermore, we're always happy to use our customer's preferred carrier and/or provide weight & dimensions for customers to double check for themselves.