4 stars on 101 reviews
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Kim G. 29 days ago
Avoid this company. There are others
I found the personnel from this office to be unresponsive to questions, and concerns. After multiple attempts to connect with my assigned agent, I found his attitude and tone to be very rude and belligerent when I expressed dissatisfaction with the service I was receiving, and concerns about their internet security system.

I ended-up finding a different agent that provided the same service at a better price, and with great customer service as part of their business model.
Response from
Thanks for the feedback. We would like to present facts of the case-

Client contacted us via email in Nov 2017 from QATAR and requested information for QATAR embassy legalization on US degrees and FBI reports. All information was provided via email in the next 2 working days.
There was no communication with client till Jan 3rd, 2018 after that. Client again contacted us to ask for status of documents at that time. To our surprise, we notified client that nothing is received by us so far and thus her documents are not being processed.

Client sent email to us in response stating that she submitted documents to us from QATAR through her boss who fell sick and documents are still with her. She mentioned that documents will be sent to us by her colleague's son now.

Later, client called and asked for refund and cancellation of her request. We notified the client that since we don't even have any applications with credit card information and her documents, there is no question of any refund. To this, client hung up the call.

There was never any concerns about our internet security which is reduntant claim anyways since documents are supposed to be submitted in originals for QATAR embassy legalization process.

We agree that there are multiple service providers out there but here are some more interesting facts-

1. FACT- This client was referred to us by her employer educational institution in QATAR and we currently have multiple applications in process for the same corporate client. They are still recommending our services to their new hires. Infact, not only her employer, we are recommended by QATAR Foundation, AWSAJ, AL KHOR, AL WAKRA, QATAR Academy, American School, NorthWestern University in QATAR, Georgetown University, Texas A &M, SIDRA Hospital and Academy, Weill Cornell, Virginia Commonwealth University etc. to name just a few clients in QATAR.

2. FACT- There is not a single company out there that performs QATAR legalizations from 100+ countries.

3. FACT- Authxperts carries liability insurance of upto 25000 USD for client documents in process at any of our locations. Insurance that is unheard of in legalization services industry. This is for protection of client documents although we never had to file any claim with insurance.

4. FACT- Authxperts is the only company that provides identity services in addition to legalization services. Due to this fact, our office has been vetted by State of Maryland, IT department and our internet systems are fully secure to transmit data from our office to FBI and to State of Maryland for running background checks. Same internet system is used to send and receive emails. Claiming that our internet security is not safe is baseless claim in light of above. Client definitely has not done enough research. Also, our website is fully secure for making credit card payments.
Review Comments
April C. 28 days ago
which company have you found?
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