4 stars on 544 reviews
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Anonymous A. 13 days ago
Verified Purchase
Thumbs down customer service!
First, I NEVER write reviews, good or bad. I can’t speak to the effectiveness of this product, but my experience with Anese customer service was dreadful. I payed extra for the 2 day shipping, and the down with the thickness mask arrived 4 days later than expected. I contacted the team via email after day 2 of waiting past the expected delivery date and asked to be reimbursed for the extra money I paid for “faster” shipping. They said the carriers are responsible for it being late. 2 days later I still had not received it and again very politely asked for my money back. Their response? “Great! Your item has shipped” 🙄. Even if thid tiny tub is a miracle worker, I will not do business with this company again and won’t hesitate to let others know.