Response from americanfloormats.com
Thanks for reaching out to us with your concerns. We're sorry to hear that you're not thrilled with the mat you ordered. The rubbed backed chair mat has a smooth backing so that the 100% Nitrile rubber can grip the floor without scooting around. Sometimes, if there is any dust or debris on the floor before the mat is put down, these particles can act like little ball bearings and allow the mat to creep, so we always recommend cleaning the floor before putting the mat down. (And now, in case there's any dust/debris on the back of the mat, please try wiping that off as well to help keep the mat in place). If you still have an issue with the mat moving on your floor, please contact us directly so that we can assist with anchor tabs to ensure that they'll stay in place. These mats are manufactured to order in the USA and may have a slight new rubber smell that should dissipate quickly if it's still present by the time it reaches customers. Washing with soap & water can help.