3.5 stars on 15 reviews
Reviews Questions About
Bethany S. 146 days ago
No Refunds. Inefficient Rude Customer Service.
No Refunds, Inefficient Horrible Customer Service

I ordered a puppet for the holidays and it never arrived. When I called customer service the representative said they did not deal with lost packages and it must have been some thing I had done. He told me to check the neighbors and fill out an email. After following the process and receiving nothing but a ton of kickback emails with no info and no updates I went to online chat and found a rep there. She told me I could not get a refund without a UPs claim which would take 2 weeks to determine. I waited and heard nothing (no voicemails, no updates). I checked back and found out it had been closed and my refund had been rejected because UPS called and did not leave a Voicemail. Peazz had never reached out to me or tried to help. They said it was my problem and to figure it out on my own with UPS. Ups has opened the case but asked me why Peazz never helped or gave me a refund. Amazon has had ups delivery issues and fixed them within one week with a full refund and a discount for my prime membership. Ebay also will issue full refunds within a week. It has been two months and I still have no product, no money, and have had the rudest customer service experience with these people.
Response from
We're so sorry to hear you didn't have a great experience. I see that this issue had already been resolved and refund issued. I apologize that this issue had taken longer than usual to resolve. UPS kept telling us that they reached out to you by several voicemails. As you did not have the issue resolved, we've resubmitted the request. I see that UPS had finally took care of this issue for you. I apologize that this has taken longer to get completed.