4.5 stars on 4,152 reviews
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Anonymous 138 days ago
Terrible service
They might or might not sell products that actually work (sometimes they do, sometimes they don't).
What I can definitely share is my experience with their so called "VIP Customer Service".
It is a joke! If you finally get someone to reply it is nothing but delaying tactics and excuses with no actual help at all. For example I tried for weeks to get a battery powered tool replaced that was simply not working despite me buying new batteries twice to test it.
After weeks they finally reacted and insisted on a picture of the packaging (which I threw away weeks ago) and a picture or a video illustrating the problem. How is a picture or video of a battery powered tool not working going to help with anything or proove anything? It had no visible defects, it was just not working.
And that was not the first, nor the last time. For a time I kept getting lured by their prices but recently their ability to get the stuff to me in one piece or at all took a nosedive and I had to deal with a lot of trouble without receiving adequate help from them. To be exact they simply did not respond or just blocked most of my requests to fix the situation. I completely lost confidence in them being able to fulfill a trade honestly and deal with problems honorably.
It is a sad situation since they started well but now I can honestly say it is no fun at all to deal with them.

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