baldwinbrasshardware.com
  
4.5 stars on 38 reviews
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Brad W. 11 days ago
Verified Purchase
Good Products and Prices but Communication Lacking
An ok experience. I placed the order for eight sash locks on Nov. 11 and it shipped on Nov. 27th, arriving on Nov. 29th.

Not a huge deal, but over two weeks for what should be stock items, I think it would have been good to know that they were not in stock and would be shipped by such and such a date. Being in MA, near Boston, I was happy to order from another MA company.

I was about to write to ask about status, wondering if the order had been lost, when I got a shipping confirmation.

Products are great as were the prices, but had this been a time-sensitive project, some communication would have been helpful.
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