4 stars on 384 reviews
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JeanEric C. 123 days ago
Verified Purchase
Poor customer service, lack of professionalism
Never received the product I purchased I received an empty envelope with coupons and 20% of my next purchase. When I called and asked for the product to be reshipped, I was told that it would take 3-5 days to process the order for shipping. I asked the person on the phone, Jenna, if the product could be expedited as it was not my fault that I didn’t receive the product, and I was sarcastically told “sure, we will send it out as soon as we can”. Two weeks later still not product delivered. I emailed and asked for a refund and conveniently the person who processed the refund is the same person who I spoke to and of course she did not remember talking to me. Luckily I got my money back. I’ll never do business with this company nor do I recommend them
to anyone. I hope they record their phone calls. If so they need to listen to that call and that person needs to be retrained. Very disappointing.