3.5 stars on 14 reviews
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EB W. 20 days ago
Verified Purchase
Not a Good Experience with HearStore
This was an awful experience. Orders are supposed to ship within 48 hours. When I placed my order it did not ship for a month. The entire time Hear Store gave me the run around and told me my aids would be shipping soon. Whenever I got an update it was because I contacted them. There were many times when I would contact them and would never hear back so I would have to follow up. Final when my hearing aids shipped, I went to the dispenser to get fitted and one of my aids was not working and had to be sent back. Waited almost 2 weeks and heard nothing from Hear Store. Then I emailed them and no one returned my email. I finally called them and left a message threatening to cancel my order and that is when I received a call back and an email back from 2 different people. They did not have my aids and told me they would ship in a week. At this point is was almost 2 months since placing my order and I still did not have hearing aids so I decided to cancel my order for a full refund. I will say that they refunded my money within 24 hours so that process was easy but everything else was a hassle. I ended up ordering my hearing aids (same brand, same aid) locally and I was fitted for them 4 days after placing my order. So happy I decided to get a refund from Hear Store as I would still be waiting for my hearing aids 3 months later.
Response from hearstore.com
We are very sorry for your experience. We're also sorry that you thought orders were supposed to ship within 48 hours, because that is not the case. We work through a network of hearing care providers and we have to coordinate fittings with them. Typically, patients receive their hearing aids from the provider within about 2.5 weeks. We did have some supply issues with one manufacturer this spring, which did cause delay for some customers. We regret that those supply issues caused a delay on your end, but are glad you received your prompt refund and hope that you are able to find the hearing devices you are looking for. HearStore is trying to change the hearing industry by offering choice and affordability. We have experienced growing pains, but are working swiftly to improve and provide the best possible experience possible. Thank you for your feedback.
Review Comments
EB W. Reviewer 15 days ago
That’s interesting because I just looked at your website again and it says orders ship with 48 hours. So if that is incorrect then you should change the information on your site.
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