Response from exactmats.com
John, we're so sorry to hear that you had issues reaching us. Of course, we always try to answer every call that comes in, but at times, call volumes are high and we do need our customers to leave a message. Just as you've experienced though, we do get back to our customers very quickly. Regardless, we'll absolutely look into our process to see if there's any way to improve our phone support. Thanks for your feedback, John!