4 stars on 5,508 reviews
Site Reviews Products Questions About
Becky G. 150 days ago
Verified Purchase
would rate 0 stars
Placed order on a Sunday. Chose & paid for 2-4 day delivery. Their website states orders placed on the weekend are processed on Monday. That meant I should have received my order by Friday at the latest. Received an email from them stating my order had shipped on Monday. On Tuesday, I tracked to get the eta, still showed as label created, no movement. I contacted them & was told my order did ship. My order didn't ship until Wednesday according to the tracking. I still had hope it would arrive by Friday since I purchased the item for my nephew who needed it by Friday the latest. It was not delivered on Friday so I contacted them again. They did not care & told me to contact them again if not received on Monday. I received it late Sunday afternoon. A full week after I ordered it. I will never order from them again & have made everyone I know aware of their poor service. I did contact them again because I feel that they should refund the fee I paid for 2-4 business day delivery. They gave plenty of excuses & lies. They refuse to refund it. Would give 0 stars if that was an option. Buyer beware.